Complaint Redressal


In case any Grievance for Redressal of Complaint, take up the matter through letter / email / telephone to the following Department.


Smt. Menon Sheeja Radhakrishnan
Chief Manager,
Customer Service Department,
Head Office, Thiruvananthapuram - 695012
Phone : 0471- 2359324/2192028
Fax : 0471-2351815
SMS: <CARE> to 56363 or
Call : 98471 98471
Email :


If you are unsatisfied with the response, you may take up the matter with:
Sri. Samkutty Mathews
General Manager (Human Resources)
State Bank of  Travancore,
Head Office, Thiruvananthapuram - 695012
Phone : 0471- 2192665
Email :


To lodge complaints with SBT : Complaint Form
To lodge complaints regarding ATM transactions :   ATM Transactions complaint Form